Posted November 6, 2018
We have received several reports that author pages load very slowly in any browser. Pages that normally load in ten seconds may take twice or three times as long to load befor ethey can be modified.
This issue correlates with the presence on the page of components such as lists or carousels that load content using tags or a search query, especially on home or news pages.
The issue appears to the UBCMS having to cull a large volume of content to select what is displayed, coupled with it needing to limit the content by the author's permissions. If there are two of these components on the page, the load time will be doubled.
We are investigating further but there is currently no workaround
Requests submitted by the online forms will be triaged quickly by the UBCMS Help Desk.
Expect UBCMS outages Wednesday mornings from 4:30 to 6:30 during routine updates.
Also, consult the documentation provided by Adobe Day, the vendor of the UBCMS software.
Please note that some of the vendor instructions may not apply and some features may not be available, as the UBCMS has been modified to suit the needs of the UB community.