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Transforming UB’s digital communications through process and tools

Can't Delete a File From the DAM

Published November 1, 2012

A file will not delete from the DAM and no error message appears.

The Issue

An author is trying to delete a file from the Digital Assets Manager; however, after clicking "delete," the file isn't removed from the DAM and no error message displays indicating there may be an issue.

Workaround

If a file in the DAM is referenced, meaning it's linked to another page, a user will not be able to delete the file. The file must be deleted first from the page(s) on which it is referenced, then it can be deleted from the DAM.

To find out how to check for references, visit the DAM documentation page.