Word documents with the .docx format uploaded to the DAM are
displayed unexpectedly as folders.
When an author attempts to select a Word document from the DAM
that was created using the newer .docx file format, and the
document includes images, the document may be confusingly
displayed as a folder with additional files, rather than the
expected linkable object. This leads the author to assume they
cannot link to the document from the file chooser (magnifying
The vendor is investigating a fix.
In the meantime, should you encounter one of these files, treat
the 'folder' as a normal linkable file. Behavior on your published
site will be normal.
Alternately, try converting the docx file to a pdf. Behavior
should then be normal.