Moving a document in the Digital Assets Manager (DAM) fails unless the asset is currently activated.
Revised March 2, 2017
Normally authors can rename or relocate an asset in the Digital Asset Manager (DAM) using the Move tool in the DAM admin console toolbar.
With the new version 6.1, this tool can now fail, generating 'An error occured while moving page' error message.
The tool fails as long as the asset is not activated (deactivated, or never-yet activated) but still works for assets that are currently activated.
We have contacted the vendor, Adobe, for a fix.
The workaround is to first activate and THEN move the asset.
As you do this, BE SURE TO CHECK THE REPUBLISH CHECKBOX for the asset you are moving (as well as any other related items).
But be careful you don't accidentally activate a page that you are not ready to have published.
Requests submitted by the online forms will be triaged quickly by the UBCMS Help Desk.
Expect UBCMS outages Wednesday mornings from 4:30 to 6:30 during routine updates.
Also, consult the
documentation provided by Adobe Day, the vendor of the
Please note that some of the vendor instructions may not
apply and some features may not be available, as the UBCMS has been
modified to suit the needs of the UB community.