Rarely a new or modified page is activated, the changes are not
visible to all users on the published website.
Normally page activations go through a process called
replication, and are syndicated to all of our publisher servers.
Rarely, a page activation does not make it to all of the servers,
so depending on which server an individual is viewing, they may not
see the changes. A user is temporarily assigned one of the
publisher servers and during that session, all pages they view are
loaded from that server. Another user may be assigned the same
publisher, or a different one, depending on the load.
Which Publisher Am I On?
You can determine which publisher you are on by looking at the
HTML source. Often this is through right-clicking your page, the
choosing 'View Page Source' (Firefox or Chrome), or 'View source'
(IE). A new tab will open, showing HTML code. The very first
l;ine of that code will include this text: '<!-- cmspub04
0608-142940 -->' (where the cmspub number will be 01 to 04).
If you can see your changes on cmspub04 but your colleague
cannot on cmspub01, you now know that cmspub01 is not in
We are investigating this issue. Please let us know if you
believe it has happened to you.
There is no ideal workaround, but you can try activating the
page again so the replication process has another chance to
When you do notify us, please let us know that you observed
different behavior by the publishers, and which publisher was
And if it is not urgent, please record these details and
notify us BEFORE reactivating your page.