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UB Web Management

Transforming UB’s digital communications through process and tools

Secure Pages Do Not Always Work

Secure pages do not always allow entry to people with matching permissions.

Published May 2, 2017

The Issue

Authentication can be set up in Page Properties, so a page is 'secure', meaning only authorized users are allowed to view the published page in the UBCMS. This is done by assigning LDAP groups and UBITNames to the page permissions.

> read more about Authentication (Secure Pages)

However, we have discovered that sometimes users cannot access the page, even though they are in an authorized LDAP group, or listed as an authorized user in the page permissions.

This does NOT affect the settings 'All users' or 'All faculty/staff.'

The problem appears to occur when LDAP information changes AFTER the page permissions are set up.

  • A listed user has never used their UB account, and their LDAP presence is thus not yet fully activated (e.g. an incoming student).
  • A user enters or leaves a listed LDAP group (due to normal permissions adjustments around UB).
Page Properties settings for secure pages.

Page Properties settings for secure pages.

Workaround

There is no workaround.  We have reported this issue to the vendor, Adobe, for a fix.

To be safe, for now stick to using the general settings: All faculty/staff and All users.

If you encounter this issue, contact us.