Secure pages do not always allow entry to people with matching permissions.
Updated December 14, 2017
There is an indication this feature may be fixed by a newer
version of AEM. We have tentative plans to upgrade to version 6.3
in the spring of 2017. Thank you for your patience.
Authentication can be set up in Page Properties, so a page is 'secure', meaning only authorized users are allowed to view the published page in the UBCMS. This is done by assigning LDAP groups and UBITNames to the page permissions.
However, we have discovered that sometimes users cannot access the page, even though they are in an authorized LDAP group, or listed as an authorized user in the page permissions.
This does NOT affect the settings 'All users' or 'All faculty/staff.'
The problem appears to occur when LDAP information changes AFTER the page permissions are set up.
There is no workaround. We have reported this issue to the
vendor, Adobe, and repeatedly requested a fix. Adobe has now
indicated this may work correctly in newer versions of AEM. We hope
to upgrade to version 6.3 in the spring of 2017 and will retest
this feature then.
Until then, stick to using the general settings: All
faculty/staff and All users.
If you encounter this issue, contact us.
Requests submitted by the online forms will be triaged quickly by the UBCMS Help Desk.
Also, consult the
documentation provided by Adobe Day, the vendor of the
Please note that some of the vendor instructions may not
apply and some features may not be available, as the UBCMS has been
modified to suit the needs of the UB community.