Secure pages do not always allow entry to people with matching
Authentication can be set up in Page Properties, so a page is
'secure', meaning only authorized users are allowed to view the
published page in the UBCMS. This is done by assigning LDAP groups
and UBITNames to the page permissions.
more about Authentication (Secure Pages)
However, we have discovered that sometimes users cannot access
the page, even though they are in an authorized LDAP group, or
listed as an authorized user in the page permissions.
This does NOT affect the settings 'All users' or 'All
The problem appears to occur when LDAP information changes AFTER
the page permissions are set up.
- A listed user has never used their UB account, and their LDAP
presence is thus not yet fully activated (e.g. an incoming
- A user enters or leaves a listed LDAP group (due to normal
permissions adjustments around UB).
There is no workaround. We have reported this issue to the
vendor, Adobe, for a fix.
To be safe, for now stick to using the general settings: All
faculty/staff and All users.
If you encounter this issue, contact