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UBCMS Problems

University Communications supports the use and the technology infrastructure of the UBCMS during normal business hours: Mon. - Fri., 8:30 a.m. - 5 p.m.

EMERGENCY ASSISTANCE

If the author environment or published websites are down, call the Network Operations Center any time: 645-3531

 

When calling, please provide:

- your contact information
- which UBCMS environment (author or publishing) is affected
- a brief description of the problem

 

Then complete the Critical UBCMS Problem form.

Critical UBCMS Problems

Report Critical UBCMS Problems with the author environment or published sites.

Critical problems include the author being down, not being able to publish changes to pages, and problems with business-critical* sections of published sites. We will act on these concerns as quickly as possible. (Outside of regular business hours, follow the emergency instructions above.)

(* significantly disrupt an office's important business)

Non-Critical UBCMS Problems

Please complete the Non-Critical UBCMS Technical Problem form.

Non-critical problems include components or tools not behaving as expected and non-critical technical bugs. We will normally respond within one business day. If this becomes more urgent, call 645-6969.

Other Requests

Please use our other Request Forms for assistance with other needs.

We will normally respond within one business day. If this becomes more urgent, call 645-6969.