University at Buffalo - The State University of New York
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UB Web Management

Transforming UB’s digital communications through process and tools

Report a Critical UBCMS Problem

What is 'Critical'..?

Problems affecting system-wide functionality or service (i.e. multiple pages/sites/users), such as:

  • author or publisher servers down
  • multiple authors cannot log in (not user-specific issues)
  • multiple authors cannot activate pages (not page-specific issues)
  • system-wide slowness

If your problem is not listed here, please use our Serious Problem form to fast track a solution.

After hours..?

Our business hours are Monday through Friday 8:30 to 5:00. 

To report a critical problem outside those hours, complete this form and also call Network Operations at 645-3531 (but see their hours of operation).