A screenshot often helps us quickly diagnose the
PC, click on your browser window then press
Alt+PrtScn ('Print Screen' - upper right of
the keyboard). Open Paint and paste in this screenshot.
Don't crop -- we want everything including the URL location bar.
Just save the image where you can easily find it (e.g. your
On a MAC, press
Command-Shift-4, then the Space Bar and click your
browser window. This will save a snapshot of your browser to the
Desktop (e.g. "Screen shot 2014-10-23 at 08.45.00 AM.png").
Now click the browse button (above) to upload this image