UB Box embed stuck in login loop

Reviewed November 6, 2023

The Issue

When a UB Box folder is embedded on a page, users are required to log in to see that content, but the login process loops not allowing them to enter Box.

Workaround

This is a documented short coming in the Box widget: "The Embed Widget may not load on your website if third party cookies are blocked in the browser or if 'Allow cross-website tracking' is not enabled on mobile browser." If the user is already logged into UB Box, the widget will sometimes work.

Workarounds:

  1. This obstacle can be overridden by the enduser by turning off any ad blockers and adjusting browser security settings (e.g. in Chrome, go to Settings -> Privacy and Security -> Third party cookies and check "Allow third-party cookies"). But opening up security settings is not ideal, and requiring visitors to take this step is not a great user experience for them.
  2. As an alternative, consider linking directly to the Box folder's shareable URL (e.g. in a Call to Action).

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