Known Issues & Workarounds

Follow these browser recommendations for the best results.

Authors using crop and rotate tools within the Assets Console may occasionally discover that their changes appear to work but are ultimately ignored when the image is refreshed. (This is for the crop-rotate-flip tools that are in the Assets Console, and not the tools within the photo component.)

Authors report inconsistent behavior when they attempt to copy content from an external source (e.g. Excel table) and paste it directly into an existing UBCMS Table component.

Unexpected items appear in your site's Search Results.

A page is flagged for an accessibility error despite having valid Alt text.

When uploading an image into a photo component or other image module, the component displays an error when saved.

Changing an Assets folder to 'orderable' generates an error ('Failed to save folder properties').

The image order of the live gallery does not match what is shown in Author or in the parent Assets folder.

Page names created automatically by the UBCMS may have poor readability and SEO performance.

Authors report after adding a table to a brand new page in Flex UI, the page's footer disappears and the layout is messed up.

Occasionally a page loads into Edit View in the Classic UBCMS interface, but without the Sidekick.

When in Edit mode, clicking to open a link in a new browser tab or window loads the new page without the Flex UI header, removeing 'editor.html/' from the page URL in the location bar. Opening in the same tab works normally.

When in Edit mode, there is no obvious way to expand the container to view or edit its contents--clicking the container merely controls editing the container's settings.

When using the keyboard shortcut to Edit a page in Flex UI, some authors are warned about the page opening in a pop-up window. (This does not occur when clicking the Edit button.)

Occasionally a component is hard to select to open it for editing or to move.

Editing this component (clicking the pencil icon) BEFORE you have added a photo will generate an error "Sorry, could not start image editor..."  

We have had some reports of secure pages (-pw) loading very slowly relative to the rest of a site. For example, the first secure page may take 20-30 seconds to display while adjacent non-secure pages load instantaneously.

A UBCMS page's navigation links inexplicably show 'Open in New Page' icons. A COVID-19 'Latest on Coronavirus' module is also on the page.

On comparison, an RSS feed displayed on a UBCMS page does not match the master feed. One (or more) items are not the same, perhaps the headline or a link is different. After the synch interval set in the UBCMS has passed, this difference persists.

Authors have reported various problems when two or more Formstack form are loaded onto one UBCMS page.

We've heard one report of Social Buttons suddenly going 'missing'.

We have seen cases where a Photo Gallery does not load quickly or seems to never load. In this situation, the problem seems to be unreliability and poor response due to the file size of the images being displayed from the DAM. Extremely large images can be a problem, as well as lots of relatively large images.  

Sometimes your page(s) load blank in Author. The Sidekick loads (with components and tools) but the actual Web page content and the Content Finder are not visible.

Site managers can set their site to only show as https (SSL/secure) in Page Properties of their home page. However, in some cases, sites set as https can be opened as http, or even switch from https to http as visitors click through the site.

Authors report that the Find and Replace tool provided in the author admin interface does not find any results.

Some authors have reported that drag-and-drop of files into the Digital Assets Manager (DAM) fails. Instead the files load into the browser as a preview. This occurs when the DAM is accessed through the Websites Admin Console instead of the preferred Digital Assets Manager console.

It is not possible to add a working Vanity URL to an authenticated page unless your Vanity URL also ends in '-pw.' 

In the author environment, clicking links to external sites sometimes shows a warning message, or loads a blank or mostly blank page or does not load the new page at all.

Some photos may appear blurry on a large-screen computer when viewed in reduced size using RWD mode.

Host pages are used to display shared content, such as news stories. The UBCMS will not allow you to use your home page in that manner.

Except for lists, the UBCMS does not hide links to unpublished pages on live sites.

Rarely a new or modified page is activated, the changes are not visible to all users on the published website.

You may observe an orange marker and a message stating that your activation is 'queued', even though your changes have already appeared with the normal speed on your published website.

Repositioning a Photo by dragging on the image fails completely, or creates a duplicate component depending on the browser.

When a non-publisher attempts to activate a page which includes content for which they do not have permissions, an error message is displayed and that referenced content is not published.

When a non-publisher moves (or renames) a published page, it is relocated on author, but these changes are not reproduced on the published site.

In the author environment, anchors may behave unexpectedly, and not always load the browser at the right part of the page.

Before embedding a Formstack form on your UBCMS page in an HTML Snippet, be sure to check 'don't need jQuery'.

When a tag is moved or merged, any pages already carrying that tag retain a 'ghost' of the original tag in their meta-data. This can corrupt tagged lists that are built on a parent of the original tag.

When a page contains more than 400 components, page editing becomes harder. Lists displaying more than 500 teasers will break the list and generate a server error.

When a list is set to display Full Content, the component's settings to Open in New Page do not apply to links that occur in those full content pages.

When a page has been created using the Redirect Template, and a child page is added, the content on the child page cannot be modified.

Your links to a downloadable file (e.g. a PDF) are not showing up on your published site.

Secure pages are by design only accessible to a user once they have successfully logged in through Shibboleth. In some cases, like the List Component, the UBCMS is smart enough to not even reveal a link to a secure page unless the user should see the link, but this makes it difficult to naturally reveal these pages in lists.

Your site includes content such as a news or events feed from another UBCMS or external source, and what is shown on your site doesn't update when that external feed changes. This has to do with server caching.

Google Analytics data prior to May 30, 2012 will include statistics from both the authoring and live environments and therefore will not accurately reflect public use of your published website.

The Sidekick collapsed, but won't expand by clicking the expand / collapse button.

A page or piece of shared content sometimes is published under a name that no longer exists on the author system. This can happen if a user without publishing rights renames a published page, or possibly for other reasons.

The Content Finder can be collapsed against the left edge of your browser. This can increase the visible area of your browser window when you are working within components of the UBCMS. However, it is also possible to accidentally hide it, and the Content Finder seems to be removed.