Known Issues & Workarounds

Video components display their YouTube video with gray generic thumbnail. This correlates with selecting the 'play in popup' setting.

Authors have reported various problems when two or more Formstack form are loaded onto one UBCMS page.

Clicking the image icon to select an image from Assets (the DAM) does not work. An author clicks the little image icon, a dialog box opens showing Assets, they navigate to the desired image, click 'Select', and return to the component but no asset is actually selected, and the reference path is never set.

The image order of the live gallery does not match what is shown in Author or in the parent Assets folder.

When a UB Box folder is embedded on a page, users are required to log in to see that content, but the login process loops not allowing them to enter Box.

We have seen cases where the older version of the Photo Gallery (pre 2023) does not load quickly or seems to never load. In this situation, the problem seems to be unreliability and poor response due to the file size of the images being displayed from the DAM. Extremely large images can be a problem, as well as lots of relatively large images.  

A page or piece of shared content sometimes is published under a name that no longer exists on the author system. This can happen if a user without publishing rights renames a published page, or possibly for other reasons.

Google Analytics data prior to May 30, 2012 will include statistics from both the authoring and live environments and therefore will not accurately reflect public use of your published website.

Your site includes content such as a news or events feed from another UBCMS or external source, and what is shown on your site doesn't update when that external feed changes. This has to do with server caching.

Secure pages are by design only accessible to a user once they have successfully logged in through Shibboleth. In some cases, like the List Component, the UBCMS is smart enough to not even reveal a link to a secure page unless the user should see the link, but this makes it difficult to naturally reveal these pages in lists.

In the author environment, clicking links to external sites sometimes shows a warning message, or loads a blank or mostly blank page or does not load the new page at all.

Your links to a downloadable file (e.g. a PDF) are not showing up on your published site.

Before embedding a Formstack form on your UBCMS page in an HTML Snippet, be sure to check 'don't need jQuery'.

When a page has been created using the Redirect Template, and a child page is added, the content on the child page cannot be modified.

When a page contains more than 400 components, page editing becomes harder. Lists displaying more than 500 teasers will break the list and generate a server error.

When a tag is moved or merged, any pages already carrying that tag retain a 'ghost' of the original tag in their meta-data. This can corrupt tagged lists that are built on a parent of the original tag.

When a list is set to display Full Content, the component's settings to Open in New Page do not apply to links that occur in those full content pages.

In the author environment, anchors may behave unexpectedly, and not always load the browser at the right part of the page.

When a non-publisher attempts to activate a page which includes content for which they do not have permissions, an error message is displayed and that referenced content is not published.

You may observe an orange marker and a message stating that your activation is 'queued', even though your changes have already appeared with the normal speed on your published website.

Rarely a new or modified page is activated, the changes are not visible to all users on the published website.

Except for lists, the UBCMS does not hide links to unpublished pages on live sites.

Host pages are used to display shared content, such as news stories. The UBCMS will not allow you to use your home page in that manner.

Some photos may appear blurry on a large-screen computer when viewed in reduced size using RWD mode.

It is not possible to add a working Vanity URL to an authenticated page unless your Vanity URL also ends in '-pw.' 

We've heard one report of Social Buttons suddenly going 'missing'.

When in Edit mode, there is no obvious way to expand the container to view or edit its contents--clicking the container merely controls editing the container's settings.

When using the keyboard shortcut to Edit a page in Flex UI, some authors are warned about the page opening in a pop-up window. (This does not occur when clicking the Edit button.)

Occasionally a component is hard to select to open it for editing or to move.

Editing this component (clicking the pencil icon) BEFORE you have added a photo will generate an error "Sorry, could not start image editor..."  

Changing an Assets folder to 'orderable' generates an error ('Failed to save folder properties').

When uploading an image into a photo component or other image module, the component displays an error when saved.

A page is flagged for an accessibility error despite having valid Alt text.

Unexpected items appear in your site's Search Results.

Authors report inconsistent behavior when they attempt to copy content from an external source (e.g. Excel table) and paste it directly into an existing UBCMS Table component.

When in Edit mode, clicking to open a link in a new browser tab or window loads the new page without the Flex UI header, removeing 'editor.html/' from the page URL in the location bar. Opening in the same tab works normally.