YouTube video or play list won't open - "not found" or "forbidden" error

YouTube videos or playlists occasionally will not open from a link on a UBCMS page.

Reviewed February 13, 2024

The Issue

YouTube videos or playlists occasionally will not open from a link on a UBCMS page.

There may be a browser error message, "not found" or "forbidden", or more specifically that the site has blocked loading because of security concerns.

This has been seen for links from a text component, e.g. a Call to Action or Body Text.

This appears to be 'normal behavior'. YouTube believes their site is being loaded within one of our pages, which is a potential security (or legal) risk. They have decided to block that.

Workaround:

  1. Set the link to 'open in new window'.
  2. Use one of our YouTube components.