Photo Galleries do not load or load very slowly

Reviewed September 13, 2023

The Issue

We have seen cases where the older version of the Photo Gallery (pre 2023) does not load quickly or seems to never load. In this situation, the problem seems to be unreliability and poor response due to the file size of the images being displayed from the DAM. Extremely large images can be a problem, as well as lots of relatively large images.  

Workaround

This issue only impacts the now outdated version of the Photo Gallery. If your site still uses this component, images should be sized below 1 MB, but we recommend replacing it with the newer version of the component.

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