Report a Critical UBCMS Problem

What is 'Critical'..?

Problems affecting system-wide functionality or service (i.e. multiple pages/sites/users), such as:

  • author or publisher servers down
  • multiple authors cannot log in (not user-specific issues)
  • multiple authors cannot activate pages (not page-specific issues)
  • system-wide slowness

If your problem is not listed above, but your website is badly compromised, use our Serious Problem form to fast track a solution.

If you are just having difficulty with a UBCMS feature, please follow our Non-Critical Technical Problem procedures.

After hours..?

Our business hours are Monday through Friday 8:30 to 5:00. 

To report a critical problem outside those hours, complete this form and also call Network Operations at 645-3531 (but see their hours of operation).