Need Help?

• I want to report a Critical Problem to the ENTIRE UBCMS
  e.g. UBCMS Author is offline or extremely slow
  e.g. multiple live websites are offline
  e.g. multiple authors cannot log in or activate pages
  
• I want to report a Serious Problem for my UBCMS website
  e.g. an important part of my site is broken and needs to be fast tracked
  
• I need Routine Assistance with my UBCMS website
  e.g. there is a bug or something is not working as expected
  e.g. I am not quite sure how to do something
• I need to report a UBCMS accessibility issue
  

DCT - Create a New Website

• Request a DCT Orientation
• Create a new website
• Schedule my site launch
• Affirm my site is ready to launch

UBCMS - Modify an Existing Website

• Request a Self-Paced Training account
• Add or change user permissions  

• I need help using the UBCMS (Request routine assistance).

• User Permissions
  • We need to add or change user permissions.
• Creating Tags
  • We are considering site tags or wish to add new tags.
    
• Creating Secure Areas
  
  • Our site needs a secure area (Request help with authenticated pages).
  • For our secure area, we need to request or adjust an LDAP group (goes to UBit).
    
• Vanity URLs
  • Step 1: Read the overview. 
  • Step 2: We're ready to request a Vanity URL.
    

• I need to report a UBCMS accessibility issue

• Suggest a New Feature or Enhancement.
• Suggest a Solutions Group topic, new documentation, or give us feedback on the UBCMS.

• Subscribe to UBCMS updates.
• Join our DCT Solutions Group (details on the home page).

Analytics

UB uses Google Analytics to tracks UB websites using our GTM-T5KRRKT tag. This data is available for all UB offices. Unit Web Leaders, Site Manager/Owners, and Tech Leads can request access to our Main Property.

We can only provide limited support for your analytics needs - please see the extensive documentation provided by Google Analytics Academy.

Calendar

The DCT Help Team provides access for qualified UB constituents to our main events calendar (calendar.buffalo.edu). Unit Web Leaders, Site Manager/Owners, and Tech Leads can use the form below to request access.

We also provide basic documentation -- see Calendar support (also in the footer).

• Contact the Social Media team